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Pairing reject by BLE Shield

#1

I made an App with Arduino Studio and tried to connect to the BLE shield. I am using the Arduino UNO.
I keep getting an error when try connecting to the shield saying: “Pairing reject by BLE Shield”.

I want my App to recieve the reading from the board, I use Arduino IDE to program my board to where it sends texts of the reading to the RedBearLab Simple Chat App.

I was wondering if anyone has some guidance for me.

#2

I found this, I think it is what I am looking for.

It still doesn’t answer how I can fix the error tho.